Who Is Responsible for Your Information
Foqas Inc. is responsible for the personal information described in this Policy.
Privacy contact: support@foqas.com
1. Scope
This Privacy Policy applies to personal information processed through foqas.com and the related websites and mobile apps operated by Foqas Inc., including Foqas Learn, Foqas Academy, Foqas Teach and Foqas Family, together with our accounts, forms and customer support (collectively, the “Services”).
Where we provide services to a school or business under a written agreement, that agreement and the organization’s own privacy notice may also apply.
2. Information We Collect
The information we collect depends on how you use the Services.
| Category | Examples |
|---|---|
| Account information | Name, email address used as your username, password (stored in hashed form), and account role and status. |
| Content you create or upload | Lessons, books, maps, messages and other material you add to the Services. |
| Contact and support information | Name, email address, phone number and the details you share when you contact us. |
| Payment and transaction information | Purchase amount, date and status, and limited card details such as card type and last four digits. We do not store full card numbers. |
| Device and usage information | IP address, browser and device type, operating system, app version, pages visited, features used, timestamps, server logs and security events. |
| Communications | Emails, support requests, feedback and records of our correspondence with you. |
3. Sources of Information
We collect information:
- directly from you, for example when you create an account, add content, make a purchase or contact us;
- automatically from your browser, device and our systems;
- from payment processors and app stores that handle your purchases; and
- from schools or organizations that give you access to the Services.
4. How We Use Personal Information
We use personal information to:
- provide, operate, maintain and improve the Services;
- create and secure your account and authenticate users;
- process purchases and refunds;
- respond to your questions and support requests;
- communicate with you about updates, support and, where you allow it, offers;
- detect and prevent fraud, abuse and security incidents;
- comply with legal, tax and accounting obligations; and
- protect the rights, safety and property of Foqas, our users and others.
5. Payment Information
Payments are handled by third-party payment processors and, for in-app purchases, by the Apple App Store or Google Play. Full card numbers and security codes are collected and processed directly by those providers and are not stored by Foqas.
We receive transaction details, such as the amount, status and card type and last four digits, for billing, refunds, support, fraud prevention and recordkeeping. Payment providers handle your information under their own privacy policies.
7. How We Disclose Information
We disclose personal information only as reasonably necessary, to:
- Service providers: hosting, cloud, email delivery, analytics, IT and security providers that act on our behalf.
- Payment providers: payment processors, app stores and financial institutions, to process purchases and refunds.
- Schools and organizations: where they give you access to the Services, limited to what is needed to provide that access.
- Advisors: lawyers, accountants, auditors and insurers.
- Authorities: government agencies, courts or law enforcement where required by law, or where needed to protect rights, safety or property.
- Business transfers: parties to a merger, acquisition, financing or sale of assets, subject to appropriate confidentiality protections.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
8. Where Information Is Processed
Foqas Inc. is based in the United States, and the Services are operated from the United States. Personal information is stored and processed in the United States and in other countries where our service providers operate. If you use the Services from outside the United States, your information will be transferred to and processed in the United States.
9. Data Retention and Deletion
We keep personal information only as long as reasonably necessary to provide the Services and to meet legal, tax, accounting and dispute-resolution requirements. When it is no longer needed, we delete it, anonymize it or securely archive it as required by law.
You can ask us to delete your account and data at any time by emailing support@foqas.com or by using the delete option in the app.
10. Security
We use administrative, technical and organizational safeguards designed to protect personal information, including encrypted connections (HTTPS), access controls, password hashing and limiting access to people who need it. No internet-connected system is completely secure. Please keep your login details safe and tell us promptly if you believe your account has been compromised.
11. Your Choices
- Marketing emails: you can unsubscribe at any time using the link in the email, or by contacting us.
- Cookies: you can manage cookies through your browser settings.
- Account: you can update your account details or ask us to delete your account.
12. Your Privacy Rights
Depending on where you live, including under U.S. state privacy laws, you may have the right to:
- confirm whether we process your personal information and access it;
- correct inaccurate personal information;
- delete personal information;
- obtain a copy of your personal information in a portable format; and
- opt out of targeted advertising, the sale of personal information or certain profiling, where applicable. We do not sell personal information.
To make a request, email support@foqas.com with the subject line “Privacy Request.” We will verify your identity before completing the request and respond within the time required by law. Where the law allows, an authorized agent may submit a request for you.
If we decline your request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” We will not discriminate against you for exercising your privacy rights.
13. Children’s Privacy
Some Services are designed for families and education. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has given us personal information without consent, contact us and we will delete it.
14. Third-Party Links
Our websites link to other sites, including other Foqas brands and third-party services. We are not responsible for the privacy practices of sites we do not operate. Please review their privacy policies before you give them your information.
15. Changes to this Privacy Policy
We may update this Policy to reflect changes to the Services, our data practices or legal requirements. The “Last updated” date at the top of this page identifies the current version. If we make material changes, we will give additional notice where required by law.
16. Contact Us
For privacy questions, requests or concerns:
Foqas Inc.
Attn: Privacy
5602 Longforest Dr, Houston, TX 77088, USA
Email: support@foqas.com
Phone: +1 (646) 801-7175